Retail HR teams operate at a scale and pace few industries face with high turnover, seasonal surges, and frontline dependency on timely system access. When Identity and Access Management, HR Service Desk, and Incident Management are designed in silos, small breakdowns quickly turn into operational disruption. True HR scalability in retail starts with well-aligned user stories that treat these capabilities as a single employee experience, ensuring workers can onboard, access systems, and resolve issues without delay.