OnSprint helps academic medical centers turn underused ServiceNow IRM modules into targeted, outcome-driven programs
In research and academic healthcare, compliance isn’t optional, it’s existential. Federal funding, clinical trial credibility, and institutional reputation all depend on proving that your processes meet the highest regulatory standards. Yet, across many hospital systems and academic medical centers, compliance technology sits half-implemented. It’s technically “live,” but functionally underleveraged. Dashboards exist. Reports run. But are they preventing real compliance risks? Are they giving your principal investigators, nursing leaders, and compliance officers a faster path to confident decisions?
The Common Problem: Generic Implementations That Don’t Speak the Language of Healthcare
Too often, compliance solutions are rolled out as IT projects rather than business transformations. The result?
Clinicians see another form to fill out.
Department heads struggle to get useful visibility.
Compliance teams still live in spreadsheets.
Platform owners can’t quantify the ROI of the IRM licenses they’ve already paid for.
The missing link isn’t technology, it’s translation. The implementation needs to speak the language of healthcare, research, and regulation.
A Real Example: Making 21 CFR Part 11 Work for Research Teams
Take a federally funded research hospital bound by 21 CFR Part 11, the FDA standard for electronic records and signatures. In a typical “vanilla” IRM deployment, risk records exist, but investigators still track issues in email threads or shared drives. Audits become fire drills. Data lives everywhere and nowhere.
Now imagine a different reality:
Principal Investigators receive automatic alerts when study documentation or signatures fall out of compliance.
Compliance Officers see every open finding and CAPA across departments in a real-time dashboard.
Auditors get a full, timestamped electronic trail — ready in under five minutes.
CIOs and Platform Owners finally tie IRM usage to measurable outcomes: reduced audit time, sustained funding eligibility, and documented risk reduction.
That’s not theory. That’s what a targeted IRM use case looks like when it’s aligned to your mission. Contact us to learn more.
